Beauty and skincare brand Gatineau has turned to logistics specialist ITD Global for a tailored solution to enhance its courier services and improve its operational efficiency, as the company seeks to streamline its operations in line with future growth. The move comes after extensive research into courier services, with a focus on finding a more cost-effective and reliable solution for both domestic and international deliveries.
As a luxury skincare brand, Gatineau had faced significant challenges with its logistics operations. With rising shipping costs and extensive time spent on customer service issues, the brand’s ability to scale and meet the increasing demand for its products was becoming increasingly difficult. Unreliable delivery services further compounded these problems, creating unnecessary friction and hindering the company’s growth potential.
To address these issues, ITD Global has transitioned Gatineau’s courier services to Evri, an international delivery provider. This shift has resulted in significant cost savings and a more efficient and reliable service, both domestically and internationally. The change aligns with Gatineau’s premium brand image, ensuring that customers receive the high level of service expected from a luxury skincare brand.
Ben Tubb, Chief Operating Officer at Gatineau Skincare Ltd, praised ITD Global for its exceptional customer service and seamless logistics solution. “ITD’s customer service has been brilliant. They have taken away the need for my staff to spend hours on the phone with providers, allowing us to focus on providing timely service to our customers. Their fast claims process is easy to navigate, and the team’s response time is impressive. The service has been smooth from start to finish, and the continuous support has been exemplary,” he said.
ITD Global has helped reduce Gatineau’s customer service workload by streamlining claims management, allowing the brand to resolve issues more quickly and effectively. This improvement has freed up valuable resources, allowing Gatineau to focus on other aspects of its business, such as expanding its product line and enhancing its customer experience.
Jonny Mocton, CEO of ITD Global, commented on the success of the transition: “By implementing a more efficient logistics process, we’ve made significant improvements to Gatineau’s operations. The brand has seen a dramatic reduction in the time spent on customer service issues, thanks to our efficient claims process. We’ve also reduced their shipping costs and provided a more reliable service for their customers.”
As Gatineau Skincare continues to expand its presence in the beauty market, the partnership with ITD Global is expected to help the brand scale its operations while maintaining a premium level of service. The logistics overhaul also positions the company for long-term growth, providing a solid foundation for the future.
The collaboration between ITD Global and Gatineau highlights the growing importance of streamlined logistics solutions for businesses looking to enhance their customer experience and operational efficiency.
